HAIR's Training Program

Charles understood that a client’s experience was far more than just the haircut they walked out the door with. It was the consultation they experienced, the conversations they shared, and each interaction that occurred from the second they walked through the door, to the last brush stroke of their highlight. 

The question was, “How could he ensure that each client who came to HAIR would experience the same level of customer service and service quality as though he himself were tending to each of them?”

Inspiration sparked when Charles heard of the famous Vidal Sassoon’s apprenticeship program in Europe. Charles took this inspiration and ran. He built out HAIR’s very own training school that allowed for each stylist to receive the level of training and coaching that he viewed necessary to ensure they had the confidence they needed to stand behind the chair and deliver the exceptional level of service HAIR has become known for today. 

As Charles will proudly state, “We train our stylists to allow them to be strong and confident in their skills. When people are confident in their abilities, they are less stressed, and this allows for more space within our salon for our stylist to be creative and happy!”

Training doesn’t stop simply because a stylist is behind the chair. The love of learning is infused into the DNA of HAIR and all of the stylists who are a part of the HAIR Family. Attending weekly classes, monthly seminars, and semiannual Intercoiffure shows is all part of HAIR’s continued education that even the Director level stylists and Charles himself stay true to today.